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Check-Out Receptionist

DEPARTMENT: Clerical

A Check-Out Receptionist performs fundamental roles that support the clinical team in providing standardized and high-quality care. Promotes good customer relations while maintaining an orderly environment.   

Essential Functions and Responsibilities:

1. Philosophy

  1. Supports the facility’s ideology, mission, goals, and objectives
  2. Performs in accordance with the facility's policies and procedures
  3. Follows the facility’s standards for ethical business conduct
  4. Conducts self as a positive role model and team member
  5. Recognizes patients’ rights and responsibilities and supports them in performance of job duties
  6. Respects patients’ rights to privacy, dignity, and confidentiality
  7. Participates in facility committees, meetings, in-services, and activities

2. Communication

  1. Communicates effectively and professionally with patients, visitors, physicians, and coworkers
  2. Respects patients’ rights to privacy, dignity, and confidentiality

3. Financial Practices

  1. Uses facility resources appropriately and avoids wasteful practices
  2. Reports wasteful practices
  3. Analyzes work area and makes recommendations for potential cost-effective improvements.

4. Compliance Program

  1. Contributes to the progress and development of the organization’s adopted compliance program
  2. Performs according to established compliance policies and procedures

5. Performance-Improvement Program

  1. Contributes to the progress and development of the organization’s adopted performance-improvement program.
  2. Performs according to established performance-improvement policies and procedures.

6. Safety/Risk-Management Program

  1. Adheres to safety policies and procedures in performing job duties and responsibilities
  2. Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance.
  3. Responds to emergency situations with competence and composure.
  4. Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately.
  5. Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies.

7. Professional Competence

  1. Participates in continuing education and other learning experiences, as required.
  2. Shares knowledge gained in continuing education with staff
  3. Maintains membership in relevant professional organizations
  4. Seeks new learning experiences by accepting challenging opportunities and responsibilities
  5. Welcomes suggestions and recommendations.

8. Duties

ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Schedule appointments, including those outside of clinic. Schedule MRIs & EMGs. Reschedule appointments, if necessary.
  2. Answer phones. Return patient calls. Communicate and relay messages.
  3. Print and go through faxes. Scan documents. Mail documents.
  4. Check patients out.
  5. Scan in all orders and records. Documentation for call and surgical patients.
  6. Type patient letters and work excuses.
  7. Manage and count Petty Cash.
  8. Collect co-pays and payments by phone.
  9. Complete DME forms and deliver stickers/charges to billing.
  10. Mailing documents/insurance billing/receipts. Entering medical codes into charts.
  11. Stocking office supplies. Stocking antibiotic packets. Making new patient paper packets.
  12. Actively participates in departmental meetings
  13. Demonstrates flexibility to perform other duties, as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each of these tasks satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions. Education: High school diploma. Orthopedic experience/knowledge is preferred.
Language Ability: Ability to effectively communicate with patients, providers, and insurance representatives.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to utilize advanced knowledge of imaging processes, techniques, procedures, and anatomy to direct activities and develop policies and procedures.
Computer Skills: Basic computer skills and operational knowledge are required. Certificates and Licenses: None required.
Personal Skills: Ability to adapt to changing pace, stressful situations, and frequent interruptions. Positive attitude and professional appearance is required.
Supervisory Responsibilities: None.

WORKING CONDITIONS

  1. Ability to lift up to 75 pounds.
  2. Ability to bend, twist, squat, and kneel occasionally.
  3. Operates a computer, with accompanying hardware, frequently.
  4. Manual dexterity adequate for utilizing a keyboard, a calculator, and processing paperwork.
  5. Ability to adapt to simultaneous, multiple, and varied stimuli.
  6. Auditory acuity for hearing telephone conversation.
  7. Clear speaking voice in order to communicate effectively.
  8. Be able to handle stressful, uncomfortable situations with a wide variety of staff, patients, and families.
  9. Exposure to human waste and disease.
  10. Reaches up to 2 feet overhead or in front of oneself on an occasional basis.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned outside of your primary role by your supervisor. All positions with THE ORTHOPEDIC & SPORTS MEDICINE CENTER are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality. Failure to maintain confidentiality may, and will, result in sanction and/or discharge.

If you're interested in this position, click here to apply.

 

Medical Assistant

DEPARTMENT: Nursing

A Medical Assistant performs fundamental roles that support the clinical team in providing standardized and high-quality care. Promotes good customer relations while maintaining an orderly environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Philosophy

  1. Supports the facility’s ideology, mission, goals, and objectives
  2. Performs in accordance with the facility’s policies and procedures
  3. Follows the facility’s standards for ethical business conduct
  4. Conducts self as a positive role model and team member
  5. Recognizes patients’ rights and responsibilities and supports them in performance of job duties
  6. Respects patients’ rights to privacy, dignity, and confidentiality
  7. Participates in facility committees, meetings, in-services, and activities

2. Communication

  1. Communicates effectively and professionally with patients, visitors, physicians, and coworkers
  2. Respects patients’ rights to privacy, dignity, and confidentiality

3. Financial Practices

  1. Uses facility resources appropriately and avoids wasteful practices
  2. Reports wasteful practices
  3. Analyzes work area and makes recommendations for potential cost-effective improvements.

4. Compliance Program

  1. Contributes to the progress and development of the organization’s adopted compliance program
  2. Performs according to established compliance policies and procedures

5. Performance-Improvement Program

  1. Contributes to the progress and development of the organization’s adopted performance-improvement program.
  2. Performs according to established performance-improvement policies and procedures.

6. Safety/Risk-Management Program

  1. Adheres to safety policies and procedures in performing job duties and responsibilities
  2. Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance.
  3. Responds to emergency situations with competence and composure.
  4. Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately.
  5. Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies.

7. Professional Competence

  1. Participates in continuing education and other learning experiences, as required.
  2. Shares knowledge gained in continuing education with staff
  3. Maintains membership in relevant professional organizations
  4. Seeks new learning experiences by accepting challenging opportunities and responsibilities
  5. Welcomes suggestions and recommendations.

8. Duties

  1. Exhibits and understanding and commitment to maintaining and environment that ensures all customers and individuals are treated with dignity and respect
  2. Rooms, interviews, and conducts assessments on patients, including taking vital signs
  3. Enters patient assessment data into patient record
  4. Enters orders into OSMC Cerner under Ordering Provider.
  5. Draws up injections
  6. Assists with aspirations
  7. Assesses wounds and incisions, including dressing changes, removal of stitches and staples, and application of superficial closures
  8. Applies and removes wraps, braces, Cam walkers, splints, and casts
  9. Assists with closed reductions
  10. Schedules appointments, referrals, and return office visits
  11. Returns patient phone calls and answer questions
  12. Reviews records and reports from Emergency Department for physicians on call
  13. Adjusts doctors’ schedules, as directed
  14. Covers for other Back Hall staff
  15. Calls in prescriptions and notifies patient of availability
  16. Actively participates in departmental meetings
  17. Demonstrates flexibility to perform other duties, as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each of these tasks satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.
Education: Licensed Practical Nursing degree. Orthopedic experience/knowledge is preferred.
Language Ability: Ability to effectively communicate with patients, providers, and insurance representatives.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to utilize advanced knowledge of imaging processes, techniques, procedures, and anatomy to direct activities and develop policies and procedures.
Computer Skills: Basic computer skills and operational knowledge are required.
Certificates and Licenses: Licensed Practical Nursing license. Maintain this license.
Personal Skills: Ability to adapt to changing pace, stressful situations, and frequent interruptions. Positive attitude and professional appearance is required.
Supervisory Responsibilities: There are no supervisory responsibilities with this position.

WORKING CONDITIONS:

  1. Ability to lift up to 75 pounds.
  2. Ability to bend, twist, squat, and kneel occasionally.
  3. Near-visual acuity in order to remove stitches, view computer screens, and decipher fine print.
  4. Operates a computer, with accompanying hardware, frequently.
  5. Manual dexterity adequate for utilizing a keyboard, a calculator, and processing paperwork.
  6. Ability to adapt to simultaneous, multiple, and varied stimuli.
  7. Auditory acuity for hearing telephone conversation.
  8. Clear speaking voice in order to communicate effectively.
  9. Be able to handle stressful, uncomfortable situations with a wide variety of staff, patients, and families.
  10. Exposure to human waste and disease.
  11. Reaches up to 2 feet overhead or in front of oneself on an occasional basis.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned outside of your primary role by your supervisor. All positions with THE ORTHOPEDIC & SPORTS MEDICINE CENTER are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality. Failure to maintain confidentiality may, and will, result in sanction and/or discharge.

If you're interested in this position, click here to apply.